Terms of service
Terms of service
Thank you for choosing Restored Roots. We appreciate your trust in our products and services. In order to ensure a clear understanding of our terms of service, please carefully review the following policy.
Terms of Service:
1. Product Sales:
All sales made through Restored Roots are final. All products are made to order, please allow 3-5 business days for order to be complete. Once the payment for your purchase is completed, no refunds, exchanges, or returns will be accepted unless otherwise specified by applicable laws or regulations.
2. Product Information and Disclaimer:
Restored Roots strives to provide accurate and up-to-date information regarding our products. However, we do not warrant or guarantee the accuracy, completeness, or reliability of any product descriptions, images, or other related content. It is your responsibility to carefully review and assess the product information before making a purchase.
3. Release of Liability:
Upon completing the payment for your purchase, you acknowledge and agree to release Restored Roots from any liability or responsibility pertaining to any damages, injuries, adverse reactions, or other consequences that may occur as a result of using our products. It is important to read and follow all instructions, warnings, and precautions provided with the product. You are responsible for ensuring you are not allergic to ingredients and/or if ingredients will have interactions with medications through your own research and speaking with your healthcare professional.
4. Product Suitability and Allergies:
It is your responsibility to ensure that the products you purchase from Restored Roots are suitable for your intended use. If you have any known allergies, sensitivities, or are taking medications, we strongly recommend reviewing the product ingredients and consulting with a healthcare professional before use. Restored Roots shall not be held liable for any allergic reactions or adverse effects caused by our products.
5. Intellectual Property:
All content, including but not limited to logos, trademarks, product names, and images displayed on the Restored Roots website, are the property of Restored Roots and are protected by intellectual property laws. You are prohibited from using, reproducing, or distributing any content from our website without our prior written consent.
6. Third-Party Websites and Links:
Restored Roots may provide links or references to third-party websites for your convenience. These links do not imply endorsement or responsibility for the content, products, or services offered by these external sites. We encourage you to review the terms of service and privacy policies of any third-party websites you visit.
7. Governing Law and Jurisdiction:
These terms of service shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Restored Roots is located. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
8. Changes to Terms of Service:
Restored Roots reserves the right to update or modify these terms of service at any time without prior notice. Any changes to the policy will be posted on our website with the updated effective date. By continuing to use our products or services after any modifications to the terms, you acknowledge and accept the revised terms of service.
If you have any questions, concerns, or requests regarding our terms of service, please feel free to contact us. We are here to provide friendly assistance and ensure your satisfaction.
Shipping Policy
Thank you for choosing Restored Roots! We are dedicated to providing you with the highest quality products and exceptional customer service. Please take a moment to review our shipping policy.
1. Shipping Destinations:
Restored Roots currently ships within the United States only.
2. Processing Time:
Once your order has been placed, please allow 3-5 business days for us to process and ship your order. Business days refer to Monday through Friday, excluding holidays.
3. Order Confirmation and Tracking:
After your order has been shipped, you will receive an email confirmation containing your tracking information. This will allow you to track your package and stay informed about the delivery status.
4. Shipping Methods:
Restored Roots utilizes reliable shipping carriers to ensure safe and timely delivery of your order. The specific carrier may vary depending on your location and the size/weight of the package.
5. Shipping Fees:
Shipping fees are calculated based on the weight and dimensions of your order, as well as the shipping destination. The applicable shipping fees will be displayed during the checkout process, allowing you to review and confirm the total cost before finalizing your purchase.
6. Delivery Time:
The estimated delivery time will depend on your location within the United States. While we strive to deliver your order as quickly as possible, please note that delivery times may vary due to unforeseen circumstances, such as weather conditions or carrier delays.
7. Order Tracking:
You can track the progress of your shipment by using the provided tracking number in the shipping confirmation email. If you have any questions or concerns regarding your shipment, please contact our customer support team, and we will be happy to assist you.
8. Lost or Damaged Packages:
Restored Roots is not responsible for any lost or damaged packages after they have been shipped. However, if you encounter any issues with your package, please contact us immediately, and we will do our best to assist you in resolving the problem.
9. Changing Shipping Information:
If you need to make changes to your shipping address or any other details related to your order, please contact us as soon as possible. Once your order has been shipped, we may not be able to make any modifications.
If you have any further questions or concerns regarding our shipping policy, please feel free to reach out to our customer support team. Thank you for choosing Restored Roots, and we hope you enjoy your shopping experience with us!
Return Policy
Thank you for choosing Restored Roots. We aim to provide you with high-quality products and exceptional customer service. While all sales made through Restored Roots are final, we understand that there may be instances where you may be unsatisfied with your purchase. In such cases, we are committed to working with you to rectify any issues. Please review our return policy below:
Return Policy:
1. All Sales Are Final:
Restored Roots has a strict no-refund policy. Once the payment for your purchase is completed, no returns, exchanges, or refunds will be accepted unless otherwise specified by applicable laws or regulations.
2. Unsatisfactory Products:
If you receive a product from Restored Roots that you find unsatisfactory, please contact our customer service team within 7 days of receiving your order. We will work with you to understand the issue and find a suitable resolution.
3. Product Assessment:
To assess the issue, we may request relevant information, such as photographs or a detailed description of the problem. This will assist us in determining the most appropriate course of action.
4. Resolution Options:
Based on the nature of the issue, we will provide you with one or more of the following resolution options:
a. Replacement: In certain cases, we may offer to send you a replacement product at no additional cost. This option is subject to product availability.
b. Store Credit: If a replacement is not feasible or desired, we may issue you a store credit equivalent to the value of the unsatisfactory product. This credit can be used towards future purchases on our website.
c. Discount: Alternatively, we may offer you a discount on a future purchase as a gesture of goodwill.
5. Return Shipping:
In some cases, we may require you to return the unsatisfactory product to us. If this is necessary, we will provide you with detailed instructions on how to proceed. Please note that any return costs will be your responsibility unless the product is deemed to be defective or damaged upon arrival.
6. Product Eligibility:
To be eligible for a resolution under our return policy, the product must be in its original condition, unused, and in the original packaging. We reserve the right to refuse a return or resolution if these conditions are not met.
7. Changes to Return Policy:
Restored Roots reserves the right to update or modify this return policy at any time without prior notice. Any changes to the policy will be posted on our website with the updated effective date.
If you have any questions, concerns, or requests regarding our return policy, please contact our customer service team. We are dedicated to ensuring your satisfaction and will do our best to address any issues promptly and fairly.
At Restored Roots, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard the information you provide to us.
Privacy Policy
Information Collection:
We may collect personal information from you when you voluntarily provide it to us. This can include your name, email address, phone number, and any other information you choose to share with us. We may collect this information through our website, email communications, or other means of contact.
Privacy Policy
Use of Information:
The personal information you provide to Restored Roots will be used solely for the purpose of providing you with the requested services or information. We may use your information to communicate with you, respond to your inquiries, or personalize your experience with us. We may also use your information to improve our services, analyze trends, or for internal research purposes.
Information Protection:
Rest assured that we take appropriate and reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. We employ industry-standard security practices to ensure the confidentiality and integrity of your data.
Information Sharing:
Restored Roots does not sell, trade, or otherwise transfer your personal information to third parties without your consent. We may, however, share your information with trusted service providers who assist us in operating our business or servicing you, as long as they agree to keep your information confidential.
Cookies and Tracking Technologies:
Our website may use cookies or similar tracking technologies to enhance your browsing experience and collect certain information about your visit. These technologies help us analyze website traffic, understand user preferences, and improve our website's functionality. You can choose to disable cookies through your browser settings, but please note that this may affect your experience on our website.
Third-Party Links:
Our website may contain links to third-party websites. Please note that this privacy policy does not cover the practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit through our links.
Children’s Privacy:
Restored Roots does not knowingly collect personal information from individuals under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.
Updates to Privacy Policy:
We reserve the right to update or modify this privacy policy at any time. Any changes to the policy will be posted on our website with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding our privacy policy or the handling of your personal information, please feel free to contact us. Your privacy matters to us, and we are here to assist you in any way we can.
Wholesale
1. Minimum Order: The Restored Roots wholesale option requires a minimum order of $300 to be eligible for wholesale pricing.
2. Wholesale Pricing: All wholesale orders are entitled to a 15% discount off the regular retail prices.
3. Processing Period: Please note that all orders require a processing period of 1-3 weeks. This timeframe allows us to ensure that each product is crafted with the utmost care and attention to quality.
4. Shipping Costs: If shipping is required for your wholesale order, a separate invoice for shipping costs will be provided. The shipping costs will be calculated based on the weight, dimensions, and destination of the order.
5. Payment: Payment for all wholesale orders must be made in full before the order can be processed and shipped. We accept various forms of payment, including credit cards and bank transfers. Details for payment will be provided in your invoice.
6. Returns and Exchanges: Restored Roots does not accept returns or exchanges for wholesale orders, except in the case of damaged or defective products. If you receive damaged or defective items, please contact us within 48 hours of receiving your order, providing detailed information and supporting evidence. We will work with you to resolve the issue promptly.
7. Cancellations: Cancellations for wholesale orders can only be made within 48 hours of placing the order. After this period, cancellations will not be accepted.
8. Availability: Restored Roots will make every effort to fulfill your wholesale order to the best of our ability. However, product availability may vary, and we reserve the right to substitute items or adjust quantities as necessary. We will notify you promptly of any changes to your order.
9. Confidentiality: As a wholesale customer, you agree to treat all pricing, product information, and business-related communication with Restored Roots as confidential. Sharing this information with third parties is strictly prohibited.
10. Labeling: Restored Roots strictly prohibits the relabeling of any products purchased through our wholesale option. This includes removing or altering the original labels, branding, or packaging of our products.
By placing a wholesale order with Restored Roots, you agree to respect and adhere to this policy. Relabeling of products is a violation of our terms and can result in the termination of your wholesale account.
We take great pride in the quality and integrity of our products and want to ensure that they are represented accurately and consistently. The original labels and packaging are designed to provide customers with important information, such as ingredients, usage instructions, and safety warnings. Altering or removing these labels can mislead customers and compromise their trust in our brand.
If you have any questions or concerns regarding this policy, please feel free to contact our customer support team. We are here to assist you and provide any necessary clarification.
By placing a wholesale order with Restored Roots, you agree to abide by these terms and conditions. Please review them carefully before proceeding with your order. If you have any questions or concerns, please don't hesitate to contact our customer support team.