Shipping policy

Shipping Policy

Thank you for choosing Restored Roots! We are dedicated to providing you with the highest quality products and exceptional customer service. Please take a moment to review our shipping policy.

1. Shipping Destinations:

   Restored Roots currently ships within the United States only.

2. Processing Time:

   Once your order has been placed, please allow 3-5 business days for us to process and ship your order. Business days refer to Monday through Friday, excluding holidays.

3. Order Confirmation and Tracking:

   After your order has been shipped, you will receive an email confirmation containing your tracking information. This will allow you to track your package and stay informed about the delivery status.

4. Shipping Methods:

   Restored Roots utilizes reliable shipping carriers to ensure safe and timely delivery of your order. The specific carrier may vary depending on your location and the size/weight of the package.

5. Shipping Fees:

   Shipping fees are calculated based on the weight and dimensions of your order, as well as the shipping destination. The applicable shipping fees will be displayed during the checkout process, allowing you to review and confirm the total cost before finalizing your purchase.

6. Delivery Time:

   The estimated delivery time will depend on your location within the United States. While we strive to deliver your order as quickly as possible, please note that delivery times may vary due to unforeseen circumstances, such as weather conditions or carrier delays.

7. Order Tracking:

   You can track the progress of your shipment by using the provided tracking number in the shipping confirmation email. If you have any questions or concerns regarding your shipment, please contact our customer support team, and we will be happy to assist you.

8. Lost or Damaged Packages:

   Restored Roots is not responsible for any lost or damaged packages after they have been shipped. However, if you encounter any issues with your package, please contact us immediately, and we will do our best to assist you in resolving the problem.

9. Changing Shipping Information:

   If you need to make changes to your shipping address or any other details related to your order, please contact us as soon as possible. Once your order has been shipped, we may not be able to make any modifications.

If you have any further questions or concerns regarding our shipping policy, please feel free to reach out to our customer support team. Thank you for choosing Restored Roots, and we hope you enjoy your shopping experience with us!