Refund policy

Return policy

Thank you for choosing Restored Roots. We aim to provide you with high-quality products and exceptional customer service. While all sales made through Restored Roots are final, we understand that there may be instances where you may be unsatisfied with your purchase. In such cases, we are committed to working with you to rectify any issues. Please review our return policy below:

Return Policy:

1. All Sales Are Final:

Restored Roots has a strict no-refund policy. Once the payment for your purchase is completed, no returns, exchanges, or refunds will be accepted unless otherwise specified by applicable laws or regulations.

2. Unsatisfactory Products:

If you receive a product from Restored Roots that you find unsatisfactory, please contact our customer service team within 7 days of receiving your order. We will work with you to understand the issue and find a suitable resolution.

3. Product Assessment:

To assess the issue, we may request relevant information, such as photographs or a detailed description of the problem. This will assist us in determining the most appropriate course of action.

4. Resolution Options:

Based on the nature of the issue, we will provide you with one or more of the following resolution options:

   a. Replacement: In certain cases, we may offer to send you a replacement product at no additional cost. This option is subject to product availability.

   

   b. Store Credit: If a replacement is not feasible or desired, we may issue you a store credit equivalent to the value of the unsatisfactory product. This credit can be used towards future purchases on our website.

   

   c. Discount: Alternatively, we may offer you a discount on a future purchase as a gesture of goodwill.

5. Return Shipping:

In some cases, we may require you to return the unsatisfactory product to us. If this is necessary, we will provide you with detailed instructions on how to proceed. Please note that any return costs will be your responsibility unless the product is deemed to be defective or damaged upon arrival.

6. Product Eligibility:

To be eligible for a resolution under our return policy, the product must be in its original condition, unused, and in the original packaging. We reserve the right to refuse a return or resolution if these conditions are not met.

7. Changes to Return Policy:

Restored Roots reserves the right to update or modify this return policy at any time without prior notice. Any changes to the policy will be posted on our website with the updated effective date.

If you have any questions, concerns, or requests regarding our return policy, please contact our customer service team. We are dedicated to ensuring your satisfaction and will do our best to address any issues promptly and fairly.